TY  - BOOK
AU  - Metters,Richard
AU  - Kathryn,King-Metters
AU  - Pullman,Madeleine
AU  - Walton,Steve
TI  - Successful Service Operations Management
SN  - 9788131517734
U1  - 658 
PY  - 2006///
CY  - Delhi
PB  - CENGAGE
ER  -