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Services Marketing:People,Technology,Strategy by Lovelock,Christopher Publication: Delhi Pearson 2011 . 683p. Date: 2011 Availability: Items available: SME Library (2),

Retail Management: A Strategic Approach by Berman, Barry Publication: UP Pearson 2018 . xxv;722p Date: 2018 Availability: Items available: SME Library (1),

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