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Delivering Quality Service: Balancing Customer Perceptions by Zeithaml, Valarie A Publication: NEw York The Free Press 1990 . 226 Date: 1990 Availability: Items available: SME Library (1),

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A Force for Cahnge: How Leadership Fiiders from Management by Kotter, John P. Publication: New York The Free Press 1990 . xi;180p Date: 1990 Availability: Items available: SME Library (1),

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