Delivering Quality Service: Balancing Customer Perceptions
Zeithaml, Valarie A
Delivering Quality Service: Balancing Customer Perceptions - NEw York The Free Press 1990 - 226
9781439167281
658.812 / ZEI/DE
Delivering Quality Service: Balancing Customer Perceptions - NEw York The Free Press 1990 - 226
9781439167281
658.812 / ZEI/DE