Delivering Quality Service: Balancing Customer Perceptions (Record no. 29066)
| 000 -LEADER | |
|---|---|
| fixed length control field | 00378nam a22001457a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9781439167281 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | ZEI/DE |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Zeithaml, Valarie A |
| 245 ## - TITLE STATEMENT | |
| Title | Delivering Quality Service: Balancing Customer Perceptions |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | NEw York |
| Name of publisher | The Free Press |
| Year of publication | 1990 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | 226 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Parasuraman, A |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Berry, Leonard L |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Withdrawn status | Lost status | Collection code | Home library | Current library | Shelving location | Date acquired | Full call number | Accession Number | Koha item type |
|---|---|---|---|---|---|---|---|---|---|
| Non-fiction | SME Library | SME Library | General Stacks | 15/01/2022 | 658.812 ZEI/DE | 21494 | Books |